Take the BC Transportation Survey –Tell Us How to Make Travel Better

Customer Satisfaction Survey Promotion

We’d like you to tell us how to make transportation better, by taking our BC Transportation Survey  The survey helps us know what areas to focus on to make road travel in BC better, and how we can continue to provide helpful customer service.

Customer service is a major part of what we do at the BC Ministry of Transportation and Infrastructure. From maintaining highways, to handling development permits, to building major highway improvements, our goal is to provide the best service we can. Of course, there’s always room for improvement. That’s why we’re asking you to take our 17th annual Customer Satisfaction Survey, between July 5 and Aug. 31, 2021.

This year, we have some new questions we’d like to hear back from you on. We want you to tell us about your experiences and thoughts on winter highway maintenance, active transportation, CVSE and Passenger Transportation Branch priorities, and COVID-19 travel information. We removed a few questions from the survey offered previously, so completing this year’s should take roughly the same time – about 10 minutes.

Past Participation

In 2019, we received more than 7,330 responses from folks across the province, including 773 people who were interviewed face-to-face by our employees. We learned a lot about what matters to you, including:

  • Highway signage and line markings
  • Cycling infrastructure
  • Commercial vehicle safety and enforcement
  • Traffic management
  • Rest areas
  • DriveBC webcams… and more

This year’s Customer Satisfaction Survey builds on our past surveys and includes opportunities for you to provide feedback on any customer service interactions with the BC Ministry of Transportation and Infrastructure, in the last 12 months. As in previous years, there are open comment sections for you to share more detailed thoughts. Your input provides a wealth of information that helps us set priorities moving forward and make transportation better.

This is the 17th year we’ve asked the public to complete the survey. Last year – 2020 – was the first time we didn’t offer the annual Customer Satisfaction Survey. This was due to the demands and uncertainty of the COVID-19 pandemic, and this year the survey will be available online only. We’ll miss talking with you face-to-face on your travels, but with physical distancing recommendations, we need everyone to stay safe.

Share the Survey!

We’re sending the survey directly to stakeholders and others that we have worked with over the past year, so you might receive an email invitation to complete the survey. Or, take the BC Transportation Survey online now – it’s open to everybody. Feel free too, to encourage others to take the survey.

Help us focus our efforts on what matters most to you as you travel in BC. What do we need to improve on? What are we doing right? Tell us what you think.

Page 1 of 6 comments on “Take the BC Transportation Survey –Tell Us How to Make Travel Better”

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  1. The bar or attaining a license is now so low, it world appear ICBC doesn’t even know what is beyond the cushy leather chair in an office to justify a wage.

    The lack of education and enforcement, the ignorance of the general overall driving community has never been worse. And this is your own doing. SPEEDING is not the issue. Tailgating and thinking the left lane is yours forever is. And there is no enforcement or education to change that.

    This is coming from someone with just under 4 millions miles of driving history. That is 5 life times the average driver. I’m telling you,, having enforcement looking for distracted driving and speeding as being the only problem out there. Your dead wrong. And the insurance rates and accidents prove it. Your not promoting what should be the norm for safe cycling of traffic nor are you enforcing infractions of other natures.

    Police are traveling in the fast lane. Hey there is a right to pass law and the police are not even aware of it. And infact totally ignoring it if they do.

    I’d be more then happy to help share with you, with video as to why our traffic isn’t working.
    ICBC has it wrong, RCMP have it wrong. Now is your chance to hear for an expert thats been a commercial driver for almost 40 years.

    Reply
    • Hello Bruce – thanks for your comment and we hear your concerns. The safety of the travelling public on BC highways is our absolute top priority and a large part of the work we do here is to help educate the public on ways they can improve their safety – this includes promotion of Keep Right, Let Others Pass. Unfortunately, we are not responsible for enforcement, as that falls to the BC RCMP. If you would like to also share your comments with them, we encourage you to do so. Here’s a link more on the keep right legislation.

      Again – thank you for taking the time to share your concerns with us – we hope this is helpful.

      Reply
  2. GOOD DAY. WONDERING IF YOU HAVE EVER THOUGHT OF EXTENDING THE TIME OF THE LIGHTS AT THE INTERSECTIONS HERE IN WESTBANK TO GIVE ENOUGH TIME FOR OTHERS TO MAKE LEFT TURNS AND CROSS THE HIWAY AS ONLY 3 CARS CAN GO THRU. IF YOU EXTEND 4 OR 5 OF THEM AT ONCE, THE TRAFFIC WILL HAVE A BETTER FLOW AND YOU WILL SEE THAT THERE WON’T BE ALL THE LINE UPS AT THE INTERSECTION AND WONT LEAVE TRUCKS AND VEHICLES SIT AT A LIGHT FOR AT LEAST 3 LIGHTS. WHY NOT GIVE IT A TRY AND SEE HOW THE TRAFFIC WILL FLOW BETTER AND SAFER FOR ALL THE POLUTION STANDING THERE IDLING. A TRY WONT HURT, THAT IS FOR SURE. JUST A THOUGHT, AS IT WORKS GREAT IN OTHER PLACES. THANK YOU FOR LETTING ME EXPRESS MY OPION.

    Reply
    • Hello Wes,

      Thank you for your comment. We shared your suggestion with our regional traffic engineering staff who confirmed that they are looking into the issue to determine if timing changes are feasible (they must also consider the demand from all traffic movement at intersections as they cannot change signal length at one location without impacting others). Again, thank you for your comment. Safe travels.

      Reply