Take the BC Transportation Survey – Tell Us How to Make Travel Better

Customer Satisfaction Survey Promotion

 

**THE CUSTOMER SATISFACTION SURVEY IS NOW CLOSED**

We’d like you to tell us how to make transportation better, by taking our BC Transportation Survey  The survey helps us know what areas to focus on to make road travel in BC better, and how we can continue to provide helpful customer service.

Customer service is a major part of what we do at the BC Ministry of Transportation and Infrastructure. From maintaining highways, to handling development permits, to building major highway improvements, our goal is to provide the best service we can. Of course, there’s always room for improvement. That’s why we’re asking you to take our 17th annual Customer Satisfaction Survey, between July 5 and Aug. 31, 2021. NOTE: THE SURVEY HAS BEEN EXTENDED TO SEPT. 30, 2021. 

This year, we have some new questions we’d like to hear back from you on. We want you to tell us about your experiences and thoughts on winter highway maintenance, active transportation, CVSE and Passenger Transportation Branch priorities, and COVID-19 travel information. We removed a few questions from the survey offered previously, so completing this year’s should take roughly the same time – about 10 minutes.

Past Participation

In 2019, we received more than 7,330 responses from folks across the province, including 773 people who were interviewed face-to-face by our employees. We learned a lot about what matters to you, including:

  • Highway signage and line markings
  • Cycling infrastructure
  • Commercial vehicle safety and enforcement
  • Traffic management
  • Rest areas
  • DriveBC webcams… and more

This year’s Customer Satisfaction Survey builds on our past surveys and includes opportunities for you to provide feedback on any customer service interactions with the BC Ministry of Transportation and Infrastructure, in the last 12 months. As in previous years, there are open comment sections for you to share more detailed thoughts. Your input provides a wealth of information that helps us set priorities moving forward and make transportation better.

This is the 17th year we’ve asked the public to complete the survey. Last year – 2020 – was the first time we didn’t offer the annual Customer Satisfaction Survey. This was due to the demands and uncertainty of the COVID-19 pandemic, and this year the survey will be available online only. We’ll miss talking with you face-to-face on your travels, but with physical distancing recommendations, we need everyone to stay safe.

Share the Survey!

We’re sending the survey directly to stakeholders and others that we have worked with over the past year, so you might receive an email invitation to complete the survey. Or, take the BC Transportation Survey online now – it’s open to everybody. Feel free too, to encourage others to take the survey.

Help us focus our efforts on what matters most to you as you travel in BC. What do we need to improve on? What are we doing right? Tell us what you think.

Page 1 of 40 comments on “Take the BC Transportation Survey – Tell Us How to Make Travel Better”

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    • Hello Larry – thanks for connecting with us here.

      This route is only a temporary detour route but we appreciate your feedback and we will share it forward with our staff in the area.

      Reply
  1. BC Highways have become ever more unsafe due to the significant increase in tractor trailer volume. As you travel you encounter caravans of highway rigs. When you reach a passing zone, a highway rig that is marginally faster than the one in front of it will attempt to pass and thereby block the entire passing zone eliminating any opportunity for traffic to separate. Much of this highway rig traffic should be pushed off to railways who must be regulated to provide more responsive short haul services. Further Highway rigs should be prohibited from occupying any passing lanes. These highway rigs are often operated in an unsafe manner with the driver obviously not paying attention to the very important job he/she is doing. Once the entire Highway 1 is twinned traffic will flow more smoothly, but even in that circumstance the rigs should be banned from occupying the passing lane.

    Reply
  2. Your Drive BC survey notices up after your closing date 🙁
    The Yellowhead highway from Tete Jaune to Prince George have LOTS of great rest areas – wish the rest of the province did.

    When on the Coquihalla highway coming south from Merritt on the steep hill approaching the Great Bear snow shed – the trees have now grown to block the visibility to look at the traffic coming out of the south end of the snow shed to make sure that traffic is flowing through it at that moment. Would be nice if these trees were removed (or topped) to be able to look ahead at the traffic flow.

    Reply
  3. I have no issues with the construction. Problem is when all the signs are up and for 5 miles of construction you don’t see one thing happening. No equipment in use, no workers and not one vehicle to identify who is working there. Slowing people down is something that has to be done but not when the job isn’t.

    Reply
    • Hi Bruce,

      Thanks for taking the time to share your feedback with us here. We understand that speed zones are most effective when drivers consider them reasonable. That means consistently following standards, keeping speed zones as short as possible, and clearly communicating where speed zones end. That also means ensuring speed zone signs are covered, or removed, when they are not needed.

      Which begs the question: if no workers are present… shouldn’t the signs be covered? Not necessarily. Yes, protecting workers is a big part of speed reductions in construction zones – but it’s not the only factor. Work zone speeds should take into account the type of work being done and the proximity of workers to traffic, but they should also factor in any changes in road characteristics. Not all reduced construction zone speeds are the same – the limit depends on the zone.

      During inactivity, speed reductions can be kept in place to protect travellers from hazards associated with a highway under construction.

      These can include:

      Drop-offs
      Uneven road surfaces
      Narrow lanes
      Changes in alignment
      Reduced sight distances
      Lack of shoulders or lane markings… to name a few.

      Here’s a link to a blog outlining more on this topic, if you’d like to read more: https://www.tranbc.ca/2019/01/23/why-slow-down-if-no-workers-at-construction-site/

      Thanks again for your comment. Hope that this is helpful. Safe travels.

      Reply
  4. I just drove from Vancouver to Red Deer Alberta. There is a lot of construction going along the highway, of which is for the pipeline. I am happy to see the pipeline being built. What I did notice thru these areas during my drive on Saturday both ways, that where they were not working they left their signs out and did not cover up where they were not working. Now it is very frustrating to hit a construction zone and having to go so much slower. It is really annoying when you slow down and there is no construction. It is like the girl who cries wolf to many times. This needs to be address and the people running these sites need to make sure that the flag people are covering up these signs. Now on the Coquhalla Highway, this highway is a nightmare with 120 miles an hour. The reason I state this is the big transport trucks. Years ago the transport trucks had to go 10 kilometres below the speed limit. This needs to be re instated. The high number of accident are due to transport trucks speeding. Across all of Canada transport trucks should not be allowed in the fast (left Lane) No if’s or but’s. This needs to stop. I have been in a few new misses on the Coquihalla larsen hill where there are 3 transport trucks taking up all lanes trying to pass each other. I see that there are areas where you have signs, these trucks do not pay attention to them. These signs should be everywhere not certain areas. I also believe it is time that new truck drivers display a New Driver Sticker for 5 years, using a different progress up to the 5 years. There should be a more intense course of winter driving for these new truck drivers. Lets make the road safer, these truckers make our roads more dangerous, something needs to be done. When I see a bad truck driver I try to get the company name to complain to. A couple years ago driving from Vernon to Kelowna with my senior mother in the car. A transport truck was barrelling down the highway at upwards of 140 kilometers in a 90 zone. Go figure.

    Reply
    • Hi Diane,

      Thanks for sharing your feedback with us here.

      You’ve mentioned a few concerns, so we will try to break them down individually in our response below.

      Construction zones and speed limits – we understand that speed zones are most effective when drivers consider them reasonable. That means consistently following standards, keeping speed zones as short as possible, and clearly communicating where speed zones end. That also means ensuring speed zone signs are covered, or removed, when they are not needed. Which begs the question: if no workers are present… shouldn’t the signs be covered? Not necessarily. Yes, protecting workers is a big part of speed reductions in construction zones – but it’s not the only factor. Work zone speeds should take into account the type of work being done and the proximity of workers to traffic, but they should also factor in any changes in road characteristics. Not all reduced construction zone speeds are the same – the limit depends on the zone.
      During inactivity, speed reductions can be kept in place to protect travellers from hazards associated with a highway under construction.
      These can include:

      Drop-offs
      Uneven road surfaces
      Narrow lanes
      Changes in alignment
      Reduced sight distances
      Lack of shoulders or lane markings… to name a few.

      Commercial drivers speeding and using the travel lanes to pass
      We’re restricting commercial vehicles from using the far left lane northbound on the Coquihalla’s Snowshed Hill between Box Canyon and Zopkios with our No Trucks in the Left Lane pilot program. The restriction is in effect year-round. Here’s a link to more info on that intiative: https://www.tranbc.ca/2018/11/13/why-were-keeping-commercial-trucks-out-of-the-left-lane-on-the-coquihalla/

      Commercial vehicle driver training requirements – We’ve recently announced the Mandatory Entry Level Training (MELT) program – aimed at teaching new drivers how to handle B.C.’s difficult terrain. You can read more about this initiative here: https://news.gov.bc.ca/releases/2021TRAN0140-001884

      Speed and other related commercial driver concerns – You can report any commercial driving concern noted in BC to our CVSE hotline: 1-888-775-8785

      We hope that this information is helpful. Thanks again for taking the time to share your concerns with us. Safe travels!

      Reply
  5. Having driven the interior highways extensively over the past month i would like to make the following observations:
    – There is not nearly enough speed enforcement anywhere
    – There are construction zone signs that go on for kilometers but nothing is happening. Speeds are not being observed. Unless work is actually in process, remove the speed restrictions. Dont use it as an excuse to slow traffic.
    – while i support pipelines, the pipeline construction should not be allowed to impact posted speeds. If necessary they can do the work at night and have the road ready for regular speeds during the day. Road maintenance and upgrades excepted.

    Reply
    • Thanks for sharing your feedback with us, Larry. While we are not responsible for enforcement of speed limit (that falls to BC RCMP and local authorities), we appreciate your concern. As long as a construction zone is active (under construction), we leave construction speed zone signs in place. Changes to alignment, lane markings, edges and other aspects of the construction work on the site remain, even when workers are not actively working on the site. Here’s a link to more on that: https://www.tranbc.ca/2019/01/23/why-slow-down-if-no-workers-at-construction-site/

      Safe travels.

      Reply
  6. I travelled from Christina Lake to Victoria to Vancouver to Christina Lake. I think your direction signs are better than any other province I’ve been in. The highways are a bit wonky in some places, but eh, this is Canada, it is huge, roads are vast and taking all of that in consideration, I think the highways are great. I’d love to see barriers on the side of the roads of all drop down passes, it will make it a lot less scary and please, please do something about the Langley turn offs, it adds at least and hour to any trip.

    Reply
    • Thanks for your feedback, Andrea. And just to help us understand – where exactly are the Langley turn offs you mentioned? Is this the connection between Highway 1 and the Tsawassen Ferry terminal?

      Reply
  7. Also I would like to see more enforcement apply to vehicles pulling RVs. I’ve seen some very unsafe combinations from wrong tires size too too small of a vehicle in front of the RV

    Reply
  8. Your highway maintenance is good. But I find that your snow removal over the last few years of really gone downhill I would like to see Morris And on the road instead of just ploughing and removing snow spread sand at the same time. Better traction would be much safer if safety that is public safety is your concern

    Reply
    • Hello Harry – thanks for your comment! Is there a particular area you are concerned about? That would help us follow up with the right folks to let them know your concern.

      Reply
  9. The Highway 1 alternate route through Radium, due to the closure of TC1 East of Golden, is absolutely treacherous as you head into Radium. The lane markings are all obliterated, there’s loose gravel everywhere. This is very unsafe. You should have prepared this much better before rerouting that way.

    Reply
    • Hi there Kathleen – thanks for reaching out to us here with your concern. We shared your feedback with our staff in the area and they let us know that the area you are concerned with falls under the jurisdiction of Parks Canada. We have shared your feedback along to them, but encourage you to connect with them as well. Here’s their contact info: https://www.pc.gc.ca/en/pn-np/bc/kootenay/gestion-mgmt/contact

      We are also addressing a number of stretches outside the federal areas of jurisdiction with line markings this weekend and into October. We hope that this information is helpful.

      Reply
  10. I know you are not the R.C.M.P. or for that matter, any police force, but I would like to see police forces across Canada enforcing more than just speeding. I am not saying give up on enforcing speeding. In fact this could better be done with speed camera’s as it is done in some countries. The tickets issued would pay for the cost of the cameras in a short time & it would free up police officers to do other duties. If you don’t speed, then you have nothing to worry about in this matter.

    So back to the police enforcing more than just speeding. What about issuing tickets for incorrect lane usage, passing on the right hand side, being in the centre lane when not passing & unnecessary lane changes ? These actions are the cause of most accidents, not just speed in itself. I agree, an accident is worse at a higher speed, but by itself speed is not usually the cause of the accident.

    Reply
    • Thanks for your comment, Ron. You are right, unfortunately we are not the authority responsible for enforcement. We encourage you to also share your feedback with the BC RCMP for their insight as well. Safe travels.

      Reply
  11. Where should I contact about traffic signal on city streets, possibly maintained by MoT?
    Also is there easy way to identify whether the traffic light is managed by the municipality or MoT (I guess by street name sign format and single lens pedestrian light)?

    N/B left-turn signal at 200 St and 88 Ave East (towards W/B Hwy 1 on-ramp) in Langley Township, BC is now running at a weird signal cycle often with extremely short green cycle during evening rush hours.

    I pass through the intersection every day around 5:30 pm. The left-turn signal on N/B 200 St towards W/B Hwy 1 on-ramp stays green for only a few seconds and immediately turns yellow/red. So only 3-4 cars would pass through at the time with dual left-turn lanes (1-2 cars/lane) and left lane traffic are backed up all the way to 84 Ave.

    This does not occur every single time I pass through, but I encounter this situation with about 50% chance while trying to get on E/B Hwy 1. ​On the other hand, I can see the S/B 200 St gets a very long green cycle when there is barely any traffic when N/B 200 St and W/B 88 St East has more cars waiting for a green light.

    It might have to do with recent road resurfacing, and maybe the vehicle detection loops were ripped out or incorrectly wired at the controller. Or, is it a ramp metering feature to limit number of cars merging onto Hwy 1? I am no engineer, so I don’t know.

    Since I wrote the details here, it would be nice if MoT can forward this message and find out what is going on.

    Reply
    • >This does not occur every single time I pass through, but I encounter this situation with about 50% chance while trying to get on E/B Hwy 1

      I meant to say “get on W/B Hwy 1”, not E/B.

      Reply
    • Hi there Norris – thank you for your question. We shared your concern with our staff in the area and they advised us that we are waiting on the stop bars being painted in order to the signal loops to be re-instated. If weather permits, they will paint the stop bars this weekend. We hope that this information is helpful.

      Reply
  12. My previous comment was “spell corrected” incorrectly! I was writing that industries and facilities along bc highways are using very bright lights that shine out not down. This causes glare and dangerous distraction to night time drivers.
    Kelly Campbell

    Reply
  13. I have a significant concern regarding night travel on bc highways. I am finding car lights brighter and there doesn’t seem to be a law regarding how bright your lights can be. Another concern is signage and I distrust facilitating a highway using “super bright” lighting. It is distracting, dangerous and makes night driving very uncomfortable.
    I would appreciate a response to my concern.
    Thank you
    Kelly Campbell

    Reply
  14. In regards to the wildfire in the Pine Pass (Aug. 13/21), I would like to ask why (at 11am Aug. 14/21) there is still no signage warning people heading north from Prince George that Hughway 97 in the Pine Pass is closed. There are transport trucks and other large vehicles lined up for miles with no where to turn around and return south. If there was signage posted leaving Prince George and particularily at the Mackenzie Junction, these vehicles could have turned around. Is common sense not a requirement to work for this government?

    Reply
    • Hello Wendy,

      Thanks for connecting with us here to share your concern. We are sorry to hear your frustration and appreciate your patience for any inconvenience during this challenging wildfire time. We do our absolute best to make sure the travelling public is safe while travelling on BC highways and informed of any issues that might cause delays. We will share your feedback with our staff in the area for their review. Again, thanks for your message. Safe travels.

      Reply
  15. Hi there
    I recommend to make roundabouts instead of traffic lights and 4 way stop sing on any intersection doesn’t make sense.

    On the roundabouts traffic moving always, less chances for accidents and cheaper then traffic lights. On the roundabouts we can go any of directions. Some times heavy traffic stop for some vehicles maybe one or two sometime. Less pollution better fuel economy.

    Traffic lights are so bad some traffic lights after every blocks or we can say mostly after two streets or avenues it’s waste of our Precious time, we saw everyday unlimited accidents specially on left turn or yellow light and need repair as well it’s waste electricity, on some busy intersections are left arrow on these are waste our more time and on traffic lights noise pollution as well and vehicles burn more fuel when they complely stop then go. Why you guys install traffic lights on 3 way intersection. I have some pictures to control 3 way traffic if you need.

    I live 5 years Europe and UK. These countries are smaller then B.C, Ontario or any other states and there is double population then Canada but they controlled traffic because there is less traffic lights more roundabouts.
    Specifically no traffic light on 3 way intersection

    I’m a truck driver and I know Canada always follow USA traffic rules but I saw some USA intersection they made roundabouts.
    Thanks

    Reply
    • Hi there Varinder and thanks for your comment and suggestion. We agree that roundabouts are a great way to deal with traffic volumes and our ministry considers placing them wherever possible. Where on We are wondering where on Highway 3 were you referring to? Safe travels.

      Reply
  16. The bar or attaining a license is now so low, it world appear ICBC doesn’t even know what is beyond the cushy leather chair in an office to justify a wage.

    The lack of education and enforcement, the ignorance of the general overall driving community has never been worse. And this is your own doing. SPEEDING is not the issue. Tailgating and thinking the left lane is yours forever is. And there is no enforcement or education to change that.

    This is coming from someone with just under 4 millions miles of driving history. That is 5 life times the average driver. I’m telling you,, having enforcement looking for distracted driving and speeding as being the only problem out there. Your dead wrong. And the insurance rates and accidents prove it. Your not promoting what should be the norm for safe cycling of traffic nor are you enforcing infractions of other natures.

    Police are traveling in the fast lane. Hey there is a right to pass law and the police are not even aware of it. And infact totally ignoring it if they do.

    I’d be more then happy to help share with you, with video as to why our traffic isn’t working.
    ICBC has it wrong, RCMP have it wrong. Now is your chance to hear for an expert thats been a commercial driver for almost 40 years.

    Reply
    • Hello Bruce – thanks for your comment and we hear your concerns. The safety of the travelling public on BC highways is our absolute top priority and a large part of the work we do here is to help educate the public on ways they can improve their safety – this includes promotion of Keep Right, Let Others Pass. Unfortunately, we are not responsible for enforcement, as that falls to the BC RCMP. If you would like to also share your comments with them, we encourage you to do so. Here’s a link more on the keep right legislation.

      Again – thank you for taking the time to share your concerns with us – we hope this is helpful.

      Reply
  17. GOOD DAY. WONDERING IF YOU HAVE EVER THOUGHT OF EXTENDING THE TIME OF THE LIGHTS AT THE INTERSECTIONS HERE IN WESTBANK TO GIVE ENOUGH TIME FOR OTHERS TO MAKE LEFT TURNS AND CROSS THE HIWAY AS ONLY 3 CARS CAN GO THRU. IF YOU EXTEND 4 OR 5 OF THEM AT ONCE, THE TRAFFIC WILL HAVE A BETTER FLOW AND YOU WILL SEE THAT THERE WON’T BE ALL THE LINE UPS AT THE INTERSECTION AND WONT LEAVE TRUCKS AND VEHICLES SIT AT A LIGHT FOR AT LEAST 3 LIGHTS. WHY NOT GIVE IT A TRY AND SEE HOW THE TRAFFIC WILL FLOW BETTER AND SAFER FOR ALL THE POLUTION STANDING THERE IDLING. A TRY WONT HURT, THAT IS FOR SURE. JUST A THOUGHT, AS IT WORKS GREAT IN OTHER PLACES. THANK YOU FOR LETTING ME EXPRESS MY OPION.

    Reply
    • Hello Wes,

      Thank you for your comment. We shared your suggestion with our regional traffic engineering staff who confirmed that they are looking into the issue to determine if timing changes are feasible (they must also consider the demand from all traffic movement at intersections as they cannot change signal length at one location without impacting others). Again, thank you for your comment. Safe travels.

      Reply