Hey, You Got a Problem? 10 Ways to Let Us (and Others) Know

A concern, a problem, a beef, an issue…

There are lots of words to express that something is unsatisfactory or unsettling to you. And at the Ministry of Transportation and Infrastructure, there are several ways you can tell us about something that you think is just not right on provincial roads. Your information helps us ensure our roads are safe for everyone.

Report a road problem to the contractor – Our maintenance contractors work hard to keep the roads clear while dealing with mishaps caused by weather, forces of nature, animals and human beings. That said, our contractors can’t be everywhere, all the time. So, if you see something on our highways that you think is a hazard, contact our maintenance contractors to let them know. This map that shows the service areas assigned to contractors. You can also report a problem using a mobile device. By giving the contractor a clear description of the concern and accurate location information, you’ll help them know what’s needed and where.

Report an electrical problem – Our electrical contractors make sure traffic lights and other electrical equipment are functioning. If you see burned out street lights, signals that don’t work properly or damaged electrical equipment, please notify them.

You can tweet a highways concern to Twitter @DriveBC/

Twitter @DriveBCTweet the trouble in 140 characters or less.

TranBC on Facebook- For non-emergencies, give us some “face time.”

District Offices – Maybe it’s not a burning, immediate issue, but it is an ongoing concern about highway design. Contact the district office office by clicking on our map showing Regional & District Contacts for the Ministry of Transportation and Infrastructure.

Passenger Transportation Branch – If you have a concern about taxi operations, limousines, shuttle buses, tour buses or ride-hailing operators (or you want to follow up on an application to deliver those services), call: 604 527-2198 or email: passengertransportationbr@gov.bc.ca

Annual Customer Satisfaction Survey – Each year, we ask British Columbians for feedback about our staff and services. Our most recent survey, which just closed, covered topics like highway signage, winter road maintenance, pavement line marking and commercial vehicle enforcement. Watch for next year’s survey to be announced on this site, DriveBC, TranBC Facebook and TranBC Twitter. Your views on where we can improve help us focus our efforts.

Who to Call About Other Concerns – While on the road, you might spot a safety issue that we don’t handle. Here’s how to report:

Flames or a Plume of Smoke – call the B.C. Forest Service at *5555 on your cell, or 1-800-663-5555 on a landline.

Downed Power Lines – call 911 (and stay back 10 metres).

A Hazardous Materials Spill – report a hazardous material spill or environmental emergency 24-hour/toll-free: 1-800-663-3456.

Got a problem with a provincial route? We want to know. Maintaining more than 41,000 km of roads takes teamwork, and we’re glad to have you on our side.

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Page 1 of 7 comments on “Hey, You Got a Problem? 10 Ways to Let Us (and Others) Know”

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  1. hello,

    i was in an accident this morning dec.2/2022 at highway 17 and the tannery rd overpass (in the off ramp heading east bound. i was wondering if i can get camera footage in all directions between the hours of 0715-0815 please so i can show icbc.
    how would i go about being able to get the footage i have requested?

    jesse williams

    • Hi there Jessie – thanks for your comment.

      The ministry has an internal website that saves display images for up to one month. Image files are overwritten after one month, and so unobtainable. You should be aware that the webcams are not surveillance webcams, and the resolution is very low. We don’t believe they would be admissible in a court of law (personal opinion).

      The ministry will provide DriveBC camera images on request, however this is an unofficial service provided on a “best effort” basis. We can usually respond within a week. The following terms and conditions apply:

      • The images are not video, but still images taken at regular intervals. The intervals vary from 2 to 30 mins. The variation depends on available bandwidth for the location.
      • None of the BC Highway Cameras capture or store video.
      • We manage DriveBC highway webcams only, not red light webcams (that’s ICBC).
      • The ministry has an internal website that saves display images for up to one month. Image files on ministry servers are overwritten after one month, and are unobtainable through this service.
      • The cameras are intended to provide road condition and traffic volume information to drivers and to the ministry’s traffic management centre for response to incidents/events on highways. They are not intended for surveillance.
      • These are low resolution images, generally taken from a distance so that license plates and faces are not identifiable.
      • The BC HighwayCams Privacy Impact Assessment (PIA) states that the webcams cannot be used for law enforcement, but police sometimes request them in an investigation.

      If you would like to request footage at the above mentioned location, please email TRAN_Camera_Program@gov.bc.ca

  2. 1.)Shuswap Rd. in Kamloops is a mess! Potholes and no proper snow removal. Year after year the problems are not addressed.
    2.) Ever since B.C. highways were privatized the problems with winter maintenance have had serious consequences and once again not addressed & truck drivers have been forced to deal with icy , treacherous roads when the supply chain problems are paramount .

  3. Hi guys

    Just wondering why all the new overhead signs have the arrows over the lanes pointing up when the rest of the continent have them pointing down to indicate which lane you should be in? You only have to look to Blaine or Bellingham to see an example. They also make them the width of the lane so you are able to read them before it’s too late.

    Grant Munnion

    • Hi Grant,
      We spoke with our traffic engineering department about why our arrows point up instead of down and here is what they had to say:

      “The ministry has been using diagrammatic (the one’s with the up arrows) as a standard now for about 10 years. Using up arrows gives drivers more information about the orientation of the roadway (i.e. whether it is straight or curves). These types of signs are used in other parts of Canada and the U.S”

      Here is a link they gave us for you to find more information: http://mutcd.fhwa.dot.gov/pdfs/2009/part2e.pdf

      Hope this helps!